PRIVACY POLICY

INTRODUCTION

This Privacy Policy describes how AVRUN TECHNOLOGIES PRIVATE LIMITED and its affiliates (collectively “AVRUN TECHNOLOGIES PRIVATE LIMITED,” “we,” “our,” or “us”) collect, use, share, protect, or otherwise process your personal information through our website https://avrshop.in/ (hereinafter referred to as the “Platform”).

Please Note:

You may browse certain sections of the Platform without registering with us.
We do not offer any product or service under this Platform outside India.
Your personal data will primarily be stored and processed in India.

By visiting this Platform, providing your information, or availing any product/service offered here, you agree to be bound by this Privacy Policy, our Terms of Use, and the applicable product/service conditions, and to be governed by the laws of India, including those relating to data protection and privacy.

If you do not agree, please do not use or access our Platform.

1. COLLECTION OF INFORMATION

We collect your personal data when you use our Platform, avail services, or otherwise interact with us.

We may collect:

Personal Data: Name, date of birth, address, phone number, email ID, and proof of identity or address.
Sensitive Personal Data (with consent): Bank-account or card details, payment-instrument data, or biometric identifiers (e.g., facial features or physiological data) for specific Platform features.
Behavioral & Transactional Data: Browsing preferences, purchase history, and other voluntarily shared details.

We may also obtain information from third-party business partners for transaction processing. When third parties collect data directly, their own privacy policies apply. We are not responsible for their practices and recommend reviewing their policies before disclosure.

Important: If you receive any call or email claiming to be from AVRUN TECHNOLOGIES PRIVATE LIMITED asking for PINs, passwords, or OTPs—do not share them. Report such attempts immediately to law-enforcement authorities.

2. USAGE OF INFORMATION

We use your personal data to:

Provide, operate, and improve our services.
Assist sellers and partners in fulfilling orders.
Enhance customer experience and resolve disputes.
Communicate product updates, offers, and service alerts.
Customize your Platform experience.
Detect, prevent, and investigate fraud or illegal activity.
Conduct research, surveys, and marketing analysis.
Enforce our Terms & Conditions and comply with law.

Opt-out options are available for promotional communications.

3. SHARING OF INFORMATION

Your personal data may be shared as follows:

a. Internal Sharing

With our subsidiaries, affiliates, and internal departments for order management, analytics, and customer support.

b. Third Parties

With trusted partners such as:

Logistics and delivery providers.
Payment gateways and processors.
Reward or marketing service providers.
Technology or maintenance vendors.

Such disclosure occurs only as required for service delivery, fraud prevention, or legal compliance.

c. Government / Law Enforcement

We may disclose data if required to:

Respond to legal processes (e.g., subpoenas or court orders).
Enforce our Terms or this Policy.
Protect the rights, property, or safety of users or the public.

4. SECURITY PRECAUTIONS

We implement reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, loss, or misuse.
Access to sensitive data is encrypted and transmitted via secure servers.

However, internet transmissions are not completely secure. By using our Platform, you acknowledge inherent online risks and agree to maintain confidentiality of your login credentials.

5. DATA DELETION AND RETENTION

You can delete your account anytime through your Profile → Settings section or by contacting us via the details below.

Deletion requests may be delayed if there are ongoing grievances, transactions, or regulatory requirements. Once processed, your account and associated data will be permanently removed.

We retain personal data only for as long as necessary to fulfill legal or business purposes:

Active Accounts: Data kept while your account remains active.
Inactive Accounts: Data retained up to one year after last activity, unless required longer by law.
Transaction Records: Retained 5–10 years to meet tax / audit obligations.
Customer Support Data: Kept 1–3 years for service reference.

After these periods, data is securely deleted or anonymized to prevent unauthorized recovery.

This policy complies with the Information Technology Act, 2000, the IT Rules 2011 (Reasonable Security Practices and Sensitive Personal Data or Information), and the Digital Personal Data Protection Act 2023.

6. YOUR RIGHTS

You have the right to:

Access, correct, or update your personal data.
Request deletion or restriction of processing, subject to legal limits.
Withdraw consent (see below).

Requests will be addressed promptly in accordance with applicable law.

7. CONSENT

By using our Platform, you consent to the collection, use, and disclosure of your data as described.
If you provide another person’s data, you confirm that you have authority to do so.

To withdraw consent, write to our Grievance Officer (details below) with the subject line:
“Withdrawal of Consent for Processing Personal Data.”
Note: Withdrawal is not retroactive and may limit access to certain services.

8. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically to reflect legal, technological, or operational changes.
Please review it regularly. Material changes will be communicated through appropriate channels.

9. GRIEVANCE OFFICER

For privacy-related concerns or requests, contact:

Name of the Office: AVRUN TECHNOLOGIES PRIVATE LIMITED
Designation: Arjun Das (DIN)

Address:
Building No./Flat No.: Paschim Nischintapur, Holding No 623,
Road/Street: Boral, Landmark: Near Jhil Mil School,
Locality: Majherpara, City: Kolkata, District: South 24 Parganas,
State: West Bengal – 700154

📞 Phone: +91 9145600959
✉️ Email: avrun00959@gmail.com / info@avrshop.in
🕘 Working Hours: Monday – Friday (9:00 AM – 6:00 PM)